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                Software Support Contacts

                Applied's Software Support

                We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                For additional assistance, please select your region for your local support center contact information.

                North America

                Hours: 7:00 AM – 6:00 PM Mountain Time

                Product
                Email Contact
                Voice Contact

                Activity Manager
                apf_support@amat.com
                801-736-3300

                APF RTD/Reporter
                apf_support@amat.com
                801-736-3300

                Auto ID
                Contact your support engineer
                801-736-3300

                AutoMod
                automod_support@amat.com
                801-736-3300

                AutoSched AP
                autoschedap_support@amat.com
                801-736-3300

                CELLworks
                cellworks_support@amat.com
                978-795-8011

                CFM/CSM
                Contact your support engineer
                801-736-3300

                CLASS MCS 3
                Contact your support engineer
                801-736-3300

                CLASS MCS 5
                classmcs5_support@amat.com
                801-736-3300

                Cornerstone
                cornerstone_support@amat.com
                978-795-8011

                E3 Platform / FDC / R2R
                e3_support@amat.com
                408-563-7798

                FAB300
                9:00 AM - 6:00 PM PT
                crc_fab300@amat.com
                For FAB-down situations, Platinum customers should use the contact number given by Support

                FACTORYworks
                factoryworks_support@amat.com
                978-795-8011

                iDurables
                factoryworks_support@amat.com
                978-795-8011

                MBTC / MyPro
                ees_service@amat.com
                408-563-7798

                MTS
                Contact your support engineer
                801-736-3300

                NeXus
                crc_toolnexus@amat.com
                408-563-7798

                OCAPS
                factoryworks_support@amat.com
                978-795-8011

                Open MTS
                Contact your support engineer
                801-736-3300

                Patterns
                patterns_support@amat.com
                978-394-7725

                PROMIS
                8:00 AM - 8:00 PM ET
                promis_support@amat.com
                800-784-6778

                Sentinel
                sentinel_support@amat.com
                408-563-7798

                SPACE
                space_support@amat.com
                978-795-8011

                STATIONworks
                stationworks_support@amat.com
                978-795-8011

                TransNet MCS
                Contact your support engineer
                978-795-8011

                TRMS - iReticle Cell
                Contact your support engineer 
                Contact your support engineer

                WinSECS
                winsecs_support@amat.com
                978-795-8011

                WorkStream
                crc_support@amat.com
                800-726-7400
                For FAB-down only

                Xsite
                xsite_support@amat.com
                978-795-8011

                Europe

                China

                Japan

                Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

                Product
                Email Contact
                Voice Contact

                All Products
                MAS_JKR_SWsupport@amat.com
                +81-52-238-2801

                Korea

                South East Asia

                Taiwan

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